Withdrawal and refunds

Last updated: 2026-11-11

Your right of withdrawal

You can withdraw from a purchase within 14 days of the day you bought it, without giving a reason.

The guides are digital content. At checkout you ask for access straight away and confirm that you lose the right of withdrawal once it starts. The right therefore ends when you first open a paid part of the guide you bought. With Family, it also ends when a relative you invited opens a paid part. For a gift, the right lasts 14 days as long as the code has not been redeemed; redeeming it ends the right, as you agree at checkout.

How to withdraw

The easiest way: log in and open your purchases. Choose Withdraw from this purchase next to it and confirm. We refund you straight away and confirm the withdrawal by email.

You can also tell us in any other clear way that you withdraw, for example through the help form in your account or by post to Contenza K/S, Holmgade 8, 6430 Nordborg, Denmark. You can use the model form below, but you do not have to. It is enough to send your statement before the 14 days are over.

Refund

We refund everything you paid without delay, and at the latest within 14 days of receiving your withdrawal, to the payment method you used. You pay no fees for the refund. Depending on your bank, it can take a few days to appear. What that purchase opened closes again, and any Family logins, share links or gift code from that purchase stop working. Everything free stays open.

If something is wrong

If a guide does not work or is not as described, tell us through the help form and we will put it right. If we cannot, you are entitled to a price reduction or a refund under consumer law. This applies whether or not your right of withdrawal has ended.

Model withdrawal form

(Fill in and send this form only if you want to withdraw from the contract.)

To: Contenza K/S, Holmgade 8, 6430 Nordborg, Denmark

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content:

………………………………………………

Ordered on (*) / received on (*): ……………………
Name of consumer(s): ……………………
Address of consumer(s): ……………………
Email address used for the account: ……………………
Signature of consumer(s) (only if this form is sent on paper): ……………………
Date: ……………………

(*) Delete as appropriate.