Terms of use and legal notice

Last updated: 2026-11-11

Who we are

getsupport.care is run by Contenza K/S, Holmgade 8, 6430 Nordborg, Denmark. Company number (CVR) 43349023, VAT number DK43349023. You can contact us through the help form in your account after you log in, or by post to the address above.

By creating an account, using a guide or buying one, you agree to these terms.

The guides

getsupport.care publishes online guides for the family and friends of people with a chronic illness. Part of every guide is free. The rest is sold per guide, as Guide (for you) or Family (for you and up to four relatives), and both can be bought as a gift.

The guides are information, not medical advice. They don't diagnose, and they don't replace the doctor or care team of the person you support. In an emergency, call the emergency number.

You log in with a link we send to your email address; there is no password. The guides are meant for adults. You need a current web browser and an internet connection; nothing needs to be installed. The cards and plans can be printed on A4 or US Letter.

Prices and payment

Prices are in euros and include VAT: €39 for Guide and €59 for Family. The price is shown before you pay. You pay once through our payment provider Stripe; there is no subscription and nothing renews. The contract is made when Stripe confirms your payment, and we then email you a receipt. If you already have Guide, Family costs only the difference.

What you get

A personal, non-transferable licence to use the guide you bought. With Family, you can also give up to four relatives their own login to the same guide, and make share links to its short videos for people without an account; you can stop a login or a link at any time. A gift gives you a single-use code: whoever redeems it gets the guide.

Access has no time limit for as long as we run getsupport.care. If we ever close the service, we will tell you at least 12 months in advance. We review and correct the guides, and may reorganise or extend them; a guide you bought keeps at least the scope it had when you bought it.

Using the guides

Your login is for you alone. You may print the cards, plans and letters for your own family's use. You may not copy, sell or publish the content. Share links are for people you know; please don't post them publicly. We may suspend a login or link that is shared widely or used to copy content.

Withdrawal, refunds and faults

You have a 14-day right of withdrawal. At checkout you ask for immediate access, so the right ends when you, or a relative you invited, open a paid part of the guide. For a gift, it lasts 14 days as long as the code has not been redeemed. You can withdraw directly in your account. See Withdrawal and refunds. If something does not work as described, tell us and we will put it right. Your rights under consumer law (repair, price reduction or refund) are not affected.

Our responsibility

We take care that the guides are correct, based on their sources, and available, but we cannot promise a particular result, and we are not responsible for decisions about diagnosis or treatment. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. For a purchase you have already made, the terms that applied when you bought it remain in force, unless a change is to your advantage.

Law and complaints

Danish law applies. If you are a consumer, you keep the protection of the mandatory consumer law of the country where you live, and you may go to the courts there. If you have a complaint, please contact us first. You can also complain to the Danish Centre for Complaint Resolution (naevneneshus.dk) or, if you live in another EU country, get help from the European Consumer Centre in your country (ECC-Net).