Questions
Who are the guides for?
For partners, parents, grown-up children, brothers, sisters and friends of someone with a chronic illness. They're not written for the person who is ill, though many share them.
Is this medical advice?
No. The guides explain the illness and help you support someone, based on medical guidelines and research. For questions about diagnosis or treatment, talk to the doctor or care team.
What's free?
In every guide: the start, two sessions on what to say, several situation cards and questions, and one card to print. You don't need to pay or give card details.
Do I have to do it with the person I support?
No. You can read everything on your own. Each session also has a short part to do together, if and when they want to.
How does Family work?
You can give four relatives their own login, send short videos to anyone who should understand (no account needed), and use a read-aloud story for children and letter templates for work, school and family.
Do you ask about the person I support?
Never. We don't ask who they are, what they have or how they are. The app can ask, if you like, who you are to them, to put the right situations first; that stays on your device.
Can I give a guide as a gift?
Yes. You get a code to pass on. We don't ask you for the other person's email address.
What if I change my mind?
You can withdraw within 14 days, until you or a relative you invited open a paid part. You can do it in your account.
Which devices work?
Any phone, tablet or computer with a current web browser. Nothing to install. The cards and plans print on A4 or US Letter.
Which languages?
English, Spanish, French and German. You can switch at any time.